Vivora african healing Nation

Privacy policy

.PRIVACY POLICY

VIVORA AFRICAN HEALING NATION

At VIVORA AFRICAN HEALING NATION, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, of South Africa.

1. Personal Information We Collect

We may collect the following information when you place an order or contact us:

  • Full name and surname.

  • Email address.

  • Contact number.

  • Delivery and billing address.

  • Order details and payment confirmation.

2. How We Use Your Information

Your personal information is collected and used to:

  • Process and confirm customer orders.

  • Arrange packaging and delivery.

  • Communicate order updates and respond to enquiries.

  • Provide customer support.

  • Maintain business and transaction records.

  • Send promotional information where you have consented.

3. Protection of Personal Information

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

We do not sell, rent or trade your personal information to third parties.

4. Sharing of Information

Your information may be shared with trusted third-party service providers, such as payment processors and courier companies, strictly where necessary to complete your order or provide a service.

5. Customer Rights

In accordance with POPIA, you have the right to:

  • Request access to your personal information.

  • Request correction or updating of inaccurate information.

  • Request deletion of information where legally permissible.

  • Withdraw consent for direct marketing.

  • Raise concerns about how your information is processed.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable South African laws.

7. Cookies and Website Usage

Our website may use cookies or similar technologies to improve your browsing experience and understand website activity.

8. Contact Us

For questions, requests or concerns relating to your personal information and privacy, please contact:

VIVORA AFRICAN HEALING NATION

WhatsApp: +27 65 054 0010

Email: [mmathabomatjie3@gmail.com]

9. Policy Updates

VIVORA AFRICAN HEALING NATION reserves the right to update this Privacy Policy when necessary. Any changes will be published on our website.

Your privacy matters to us. Thank you for trusting VIVORA AFRICAN HEALING NATION.

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