Returns policy

Returns, Exchanges & Customer Support Policy

At VIVORA AFRICAN HEALING NATION, we are committed to providing our customers with quality products and satisfactory service.

Reporting Problems or Concerns

• Customers must notify us of any concerns, damaged items, incorrect orders, or delivery-related issues within 24 hours of receiving their package.

• All concerns must be communicated via our official email or WhatsApp.

• Please provide your order details and, where applicable, photographs to help us assess and resolve the matter.

• Our team will review each concern and communicate the appropriate resolution.

Returns and Exchanges

Due to the nature and intended use of our spiritual and health wellness products, we do not accept general returns or exchanges once products have been purchased and delivered.

This policy helps us maintain product hygiene, safety and quality standards for all customers.

Exceptions relating to damaged, defective or incorrectly supplied items will be assessed individually, subject to applicable consumer protection laws.

Return Delivery Costs

Where a return or exchange is approved due to an error on our part or a defective product, VIVORA AFRICAN HEALING NATION will discuss and arrange the appropriate return delivery process and costs with the customer.

For issues not caused by us, return delivery costs may be the customer's responsibility, where legally permitted.

Contact Us

If you experience any challenges with your order, please contact us within 24 hours.

Email: [mmathabomatjie3@gmail.com]

WhatsApp: +27 65 054 0010

We appreciate your trust in VIVORA AFRICAN HEALING NATION. Your satisfaction, safety and confidence remain important to us.