Terms and conditions

TERMS AND CONDITIONS

VIVORA AFRICAN HEALING NATION

Welcome to VIVORA AFRICAN HEALING NATION. By accessing our website, placing an order or purchasing our products, you agree to the following Terms and Conditions.

1. General Information

VIVORA AFRICAN HEALING NATION offers African-inspired wellness products, organic herbal teas and traditional wellness remedies. We are committed to providing quality products and professional customer service.

2. Product Information

- Customers are encouraged to read product descriptions and instructions carefully before purchasing.

- Product images are for illustration purposes and may differ slightly from the actual packaging.

- Our products are not intended to replace professional medical advice, diagnosis or treatment.

- We do not guarantee specific health outcomes.

3. Orders and Payments

- All orders are subject to stock availability.

- Orders will only be processed once payment has been received and confirmed.

- Customers are responsible for ensuring that their delivery and contact details are correct.

- Any incorrect payment or order information must be communicated to us immediately.

4. Retail and Wholesale Orders

- Retail customers may purchase individual products, subject to availability.

- Wholesale purchases require a minimum order of five (5) units.

- Wholesale pricing applies only when the minimum quantity requirement is met.

- Wholesale orders are subject to confirmation and payment.

5. Delivery and Shipping

- Delivery fees and estimated delivery times will be communicated during the ordering process.

- Customers must provide accurate delivery information.

- Delays caused by courier companies or circumstances beyond our control may occur.

- Customers should contact us if their orders are delayed or arrive damaged.

6. Returns, Refunds and Exchanges

Due to the nature of our wellness and herbal products, we do not accept returns of opened, used or tampered-with products for hygiene and customer safety reasons.

If you experience any concerns with your order, please contact us so that we can investigate and assist.

Nothing in this policy excludes any rights that consumers may have under the Consumer Protection Act of South Africa.

7. Product Usage and Customer Responsibility

- Customers are responsible for reading product labels and following the recommended usage instructions.

- Customers with medical conditions, those taking medication, pregnant or breastfeeding individuals should consult a qualified healthcare professional before using herbal or wellness products.

- Products should be kept out of reach of children unless specifically intended for them.

8. Privacy and Personal Information

We respect our customers' privacy. Personal information collected during purchases will be used for order processing, delivery, customer communication and other legitimate business purposes in accordance with applicable South African data protection laws, including POPIA.

9. Website and Pricing

VIVORA AFRICAN HEALING NATION reserves the right to update product descriptions, prices, promotions and website content where necessary. Confirmed orders will be handled in accordance with applicable consumer protection laws.

10. Customer Support

We value customer satisfaction and encourage customers to contact us regarding questions, complaints, order concerns or product information.

Thank you for choosing VIVORA AFRICAN HEALING NATION.

Experience African-inspired wellness with us.